DID/DNIS
DID/DNIS Direct Inward Dialing/Dialed Number Identification Service. When a call arrives at an ACD or PBX, the carrier sends a digital code on the trunk line. The switch can read this code to determine how it should dispatch the call. Typically, this value is the specific number dialed by the user. By mapping each possible code with an internal extension, the switch can provide direct inward dialing (DID). The ICM uses the DID/DNIS value to specify the service, the skill group, or the specific agent to whom the switch should route the call. The switch reads the value from the trunk line when the call arrives and dispatches the call appropriately.
Source: ftp://espectrocrom.com/pub/manuales/cisco/pdfs/Cisco-Dictionary-Of-Internetworking-Terms-And-Acronyms.pdf
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